Jobseeker Induction Guide

We specialise in helping young jobseekers, but much of our support applies to jobseekers of any age. Here's some of our key messaging for jobseekers:

• CV assistance: We'll help you create a standout CV.
• Driver's license: If you need a driver's license, we can assist you in getting one.
• Work-ready gear: We provide necessary work gear, including tools, if required.
• Counselling: We offer a confidential counselling service for free.
• Comprehensive support: From becoming work-ready to training, obtaining certificates, addressing personal needs, arranging transport, and more – we're here to help with whatever you need.
  
  

What sets us apart:

• Extensive business network: We're connected to a vast network of businesses, which allows us to find the right fit for you.
• Non-judgmental: We don't judge your past; we're focused on helping you build a brighter future.
• Community-centered: We're deeply rooted in our local community, and we genuinely care about your job satisfaction and success.
  
  

Meet and greet

It's crucial that we meet job-seekers in person rather than just speaking on the phone. We keep it casual, provide information about our services, and ask questions to start a dialogue. Here are some questions we might ask:

• Why did you reach out to us?
• What did you enjoy doing in school or outside of it?
• Do you feel prepared for a job after school?
• Do you know someone with a job you admire?
• What skills do you think employers value the most?

Make their situation normal

We understand that:

• Writing CVs is challenging, and many people struggle with them.
• Career paths can be different – some choose one job for life, while others explore various options.
• Not everyone pursues higher education, but it doesn't limit your job prospects.
• Overcoming drug use can be tough but can open up more job opportunities.
• Education isn't the only path to success.
  
  

Things they need to know

• We check if you have a phone and help you get one if needed.
• Ensuring your phone has credit for calls is important, so we'll check your plan.
• We help set up a work-appropriate email address.
• If you need internet access at home, we encourage signing up for low-cost prepaid broadband.
• If you don't have a computer at home, we provide access at our hub or community space.
• We discuss any criminal convictions and help you understand what to declare when seeking employment.
• For those using drugs, we offer support and can even perform drug tests to help you get drug-free.
• If you have alcohol dependence, we provide referrals and support.
• Identifying a supportive person in your life can make a big difference.
• We guide you in creating an effective CV.
• If you need a driver's license, we'll enroll you in a programme.
• For those requiring a road-worthy vehicle, we assist in obtaining one.
• We match your literacy and numeracy levels with suitable job roles.
• If you have a learning disability, we ensure you're placed where you receive adequate support.
• For people who struggle with communication, we offer ITS Workplace Communication Courses.
• We ensure you're managing any medications effectively and provide support if needed.
• We consider physical impairments when placing you in roles.
• If you face anxiety or other mental health challenges, we provide referrals.
• We assist in acquiring interview clothing and building a work-ready wardrobe.
• We offer budgeting support to help manage your finances effectively.
• If you're an MSD client, we check if you're accessing your transition-to-work grant once employed.
• We'll discuss the advantages of MSD support if they are interested.

Courageous Conversations

In this role, we sometimes need to address difficult topics. Here's how we approach these conversations:

• Drug use: We address substance use and its impact on employment opportunities, offering support.
• Unreliable: We discuss punctuality and the importance of being dependable.
• Mental health: We acknowledge the challenges of maintaining employment while facing mental health issues and offer confidential counselling services.
• Appearance and body odour: We address personal hygiene concerns tactfully and offer solutions.
• Home situation: We recognise family responsibilities and explore alternative solutions.
• Budgeting: We help create a simple budget to manage finances effectively.
• Justice: We discuss the importance of honesty regarding criminal convictions when seeking employment.

Having these conversations helps us understand how to provide the best support.